//SME
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SME Services

We have a vast amount of experience in providing IT solutions for small to medium size businesses and organizations. We can assist in all facets of your IT solution from design to implementation to maintenance, including complete outsourced solutions.

Our approach to smaller networks is different to our competitors. We treat each solution as an enterprise solution and provide you with all of the facilities of larger networks using software and equipment that is suitable for your organization. At the same time, we don't compromise on security or availability and allow for scalability and expansion so that when you are ready for the next level in terms of IT, your initial investment continues to hold value.

Our solutions for small to medium size businesses typically go through four stages:

Design
Implementation
Maintenance
Technology Review

Design

Our technicians will work with you and your staff to help you design the solution from the ground up. We start by analyzing your specific business needs, look at your organizational structure and then provide the best solution based upon the software and equipment available for your budget.

During the design stage, we look at a number of factors associated with your business:

Business needs assessments
Critical Business applications
Reporting requirements
Connectivity requirements
Internet and email requirements
Backup, data security and protection
IT budgets

This phase is critical as we use the business needs assessment to prepare a terms of reference for every implementation that we undertake. Using the criteria established in this phase, we ensure that we deliver on our promise with a tangible measure.

Implementation

Our implementation strategies involve both our clients and their users. We look at networks as having two separate groups of clients; the company; and their users. While we ensure that the solution will provide the outputs that we define in the design stage, we also ensure that the people actually using the network will have a positive experience and be able to use the solution in a productive, practical manner.

In the implementation stage we work toward bringing the new solution into your company with a minimum disruption of service. In this phase we perform the following services:

Provide a project plan with "Go-live" date
Liaise with all partners and vendors to coordinate their activities
Prepare (stage) equipment for the new environment
Test applications
Image the system
Provide installation documentation

Where clients face budgetary constraints, we provide project plans that incorporate a phased approach. Because all of our network designs are scalable, we can start with critical infrastructure and business applications and add on additional features and services when your company is ready.

Maintenance

Once your new IT environment is up and running, we can provide you with a variety of options for ongoing maintenance. Our Service Level Agreements (SLAs) are customized to your needs. We can tailor an SLA for you at a number of levels:

If you have an in-house administrator, we can provide high-end backup support and service for the times when you need additional expertise. We can also provide you with temporary in-house services when your IT staff are on holiday or while they are being trained.

We also provide complete outsourced solutions for your IT environment. If your organization doesn't yet have the resources to employ an IT staff, we can handle the entire job for you.

Our support services can be on-site, remote, or a combination of the two, depending upon your location and the type of problem your are facing.

Technology Review

All networks are dynamic structures. As your needs change and as technology advances, your IT structures will need to change to serve you efficiently. Typically, our network designs are based upon a three to four year cycle of hardware and software upgrades. We meet with our clients regularly to evaluate their ongoing needs and to establish road maps for future upgrades, including hardware and software refresh cycles.